Policies

Client Agreement Highlights

1.  Services and Compensation

1.1 Services. Coach shall perform the services described herein for the Client in exchange for the compensation agreed upon herein. A high conflict divorce coach is a member of Client’s team and can assist in a variety of areas which include those set forth below:

• Strategy Partner: Coach can help develop a strategy mindset when divorcing an unpredictable, high-conflict individual.

• Consultant: Coach can help Client gain insight into the family court system and direct Client to trusted professionals (attorneys, paralegals, therapists, private investigators, etc.) who understand the reality of high-conflict divorce.

• Truth Teller: Coach can guide Client towards radical acceptance and together you can assess whether your expectations are in alignment with the realities one faces when divorcing a high conflict individual.

• Confidante: Coach can help Client manage the heightened stress and anxiety of high conflict divorce and custody battles that no one else seems to understand.

• Clarity: Coach can help Client organize thoughts, goals, and intentions to move forward with a clear, strategic mindset.

• Communication Co-Pilot: Coach can guide Clent in learning to communicate more effectively with a high-conflict co-parent (or family court professionals) when stakes are high and there is little room for error.

• Guide: Coach can provide the tools Client needs to navigate issues during the height of conflict.

• Cheerleader: Coach can encourage Client in embarking on a new life.

1.2 Compensation.  Company charges fees based on the appointment time scheduled. The hourly fee is currently $90 per hour (subject to change) with a one-hour minimum per session. (Note: Actual talk time is 55 minutes, with 5 minute buffer.) Longer and shorter sessions may be scheduled as requested and may be pro-rated depending on circumstances. Company may offer Client package rate discounts for multiple sessions. If Client requests Company to do work outside of sessions, this will also be charged at $90 per hour (subject to change.)

1.3 Cancellation Policy. Client must cancel or reschedule at least 24-hours in advance of an appointment. If Client does not cancel at least 24 hours prior to appointment or fails to show up for appointment, Client will be charged the full fee for the appointment time scheduled. 

1.4 Refunds. Sessions are not refundable nor are they transferable.

1.5 Session Preparation. Client is expected to be prepared for each session. This includes submitting all required preparation and paperwork at least 24- hours before the scheduled session. New Clients must complete a Pre-Screen to confirm the first session, receive and review a copy of this Agreement, fill in survey via Google Doc acknowledging this Agreement, and make payment for the session at least 24-hours in advance of the scheduled session. For follow-up sessions, payment will be required prior to the session. 

2.  Client’s Responsibilities

• Sign in to online appointment or answer phone at the appointment time. If more than 15 minutes late for a coaching call, the session will be canceled, and Client will be charged for the session.

• Come to the session with an open mind and a willingness to act in the best interest of children.

• Complete client paperwork and/or submissions at least 24-hours in advance of scheduled session. Failure to do so will result in the appointment being cancelled and no refund for the session.

3.  Confidentiality

3.1 Confidential Information: means any information reasonably understood to be confidential, whether written or oral, tangible or intangible, disclosed by Client to the Coach, or which may otherwise become known to the Coach regarding Client. During and after the Term, the Coach shall hold in trust and confidence – and take reasonable precautions to protect – all Confidential Information. Notwithstanding the foregoing, Confidential Information shall not include information that: (a) is generally available to the public other than through disclosure by the Coach; or (b) was known to Coach prior to its disclosure by Client, or becomes available to Coach after such disclosure, in either case from a third party source that lawfully obtained the information.  Coach may disclose Confidential Information to the extent compelled by judicial or governmental process; provided Coach gives Client prompt notice thereof so that Client can obtain a protective order or otherwise oppose the disclosure.

3.2 Confidentiality: All information disclosed by Client in coaching sessions, including but not limited to personal details, work-related issues, and session notes, is considered strictly confidential. Coach agrees not to disclose this information to any third party without Client's prior written consent. Coach will use her best efforts to keep Confidential Information, confidential, pursuant to the terms set forth in this Agreement. However, communications between Coach and Client are not protected by a confidentiality privilege. This means that any communications may be discoverable during a divorce, custody, or other legal proceeding. To be clear, Coach is neither an attorney nor therapist and must respond to requests for communications, documents, or to provide testimony to the extent compelled to by applicable law.

3.3 Exceptions to Confidentiality: This confidentiality is not legally privileged like therapy or law and is subject to the following exceptions:

3.3.1     Risk of Harm: If Coach has a reasonable belief that Client poses an imminent danger of serious harm to themselves or others.

3.3.2     Illegal Activity: If Client discloses involvement in current or planned illegal activities.

3.3.3     Legal Mandate: If Coach is legally compelled to disclose information, such as by a subpoena or court order.

3.3.4     Reporting Abuse: If Client discloses abuse of a child, elder, or dependent adult.

3.3.5     Coach will inform you if confidentiality must be broken, unless doing so would put Client or someone else at risk.

3.4    Technology Risk: Client should bear in mind that digital communication is not always secure.

3.5 Note Taking: Coach will make every effort to limit herself to paper notes. All notes from sessions – paper and digital -- belong to Coach and will be destroyed periodically.

3.6 Client Consent: Client may authorize the release of information to specific individuals or organizations, and may revoke this permission at any time in writing.

4.       Term and Termination

4.1    Term. The term of this Agreement will begin on the date executed by Client and will continue until the termination as provided in Section 4.2 below.

4.2    Termination. Services can be terminated by either Party at any time and for any reason. Coach may terminate coaching services after appropriate discussion with Client and a termination process if Coach determines that the coaching is not being effectively used or if Client is in default on payment. Coach will not terminate the relationship without first discussing and exploring the reasons and purpose of terminating beforehand.

5.       Liability.

Neither party will be liable to the other for any indirect, incidental, consequential, special or exemplary damages relating to this agreement, even if such party has been advised of the possibility of such damages. Except where this provision is prohibited by law, neither party’s maximum, aggregate, cumulative liability to the other relating to this agreement shall not exceed the amounts paid under this agreement.

6.       Miscellaneous

6.1 No Third-Party Beneficiaries. This Agreement is not for the benefit of any third party and shall be deemed not to give any right or remedy to such third party, whether referred to herein or not.

6.2 Governing Law/Attorney’s Fees. This Agreement shall be construed under and according to the laws of the States of Delaware and Pennsylvania. In the event litigation shall be instituted to enforce any provision of this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and expenses incurred in the litigation in addition to any other recovery to which that party may be legally entitled.